Last updated: 1 November 2026
About this policy
This Privacy Policy explains how Milk walla handles information in connection with its dairy recordkeeping application, website, and support services. It covers distributors using the app and customer information they enter. For privacy questions, contact milkwalasupport@gmail.com.
Account and business information
When you create or update an account, Milk walla processes the profile details you provide, including your name, registered mobile number, business preferences, and sign-in credentials. Account information is used to identify your workspace and provide access to its records.
Customer and transaction records
The app processes the customer details, milk quantities, delivery dates, rates, bills, payments, balances, and notes you enter. Payment records document your entries; recording a payment does not itself move money or establish that a transaction has cleared.
How information is used
Information is used to maintain your account, organize customer deliveries, calculate bills from recorded entries, track payments, manage notification preferences, and respond to support or privacy requests. Details supplied in a support email are used to understand and handle that request.
Customer information you provide
Enter only the information needed to manage your dairy business. You are responsible for having an appropriate basis to collect, use, and share your customers’ information, explaining your use to them, and correcting inaccurate entries. Avoid recording unnecessary sensitive information in notes.
Storage and account access
When you use the account-connected service, account and ledger records are processed by the Milk walla server. The mobile app also maintains local records and account state needed for its operation. Signing out, clearing device storage, or uninstalling the app is different from deleting a server account.
Permissions and notifications
The app uses device capabilities for features you choose, such as notifications and sharing exported files. You can manage notification settings in the app and device permissions in Android settings. Restricting a permission may affect the feature that uses it.
Sharing and external services
When you choose to share a bill, reminder, or export, the selected content is passed to the service or recipient you choose. WhatsApp and other external services apply their own privacy policies. Check the recipient and content before sending. Copies already shared are outside the app’s control.
Retention and deletion
Account and business records support your use of Milk walla until you remove them or request account deletion. Retention that is required by applicable law, or necessary to resolve a specific security issue or dispute, is limited to that purpose and the period it requires. Contact support about the handling of records related to your request, including any applicable retention or backup limits.
Your choices and privacy requests
You can review and update your records through the app. To request access, correction, export, account deletion, or assistance with your information, use the account-deletion page or email support. Ownership verification is required before an account can be deleted or private information disclosed. Do not send passwords, OTPs, or session tokens by email.
Security and your responsibilities
Protect your sign-in details and the devices used to access Milk walla. Report suspected unauthorized access to support. Account access controls help restrict access, but no online service, device, or transfer method can guarantee absolute security.
Children’s privacy
Milk walla is intended for adults managing dairy businesses. Do not submit children’s personal information unless you have an appropriate lawful basis. Contact support if you believe information about a child has been provided inappropriately.
Policy changes and contact
This page may be updated to reflect changes to Milk walla and its information-handling practices. The date below identifies the current version. Send privacy questions or complaints to milkwalasupport@gmail.com and include only the details needed to explain your request.